PCaaS: Enterprise

Why enterprise PCaaS exists

At enterprise scale, device operations become their own discipline. Procurement is global. Deployment to thousands of employees across dozens of locations cannot happen with manual processes. Service desk needs to scale across timezones and languages. Lifecycle management needs to handle thousands of refresh events, repairs, and departures every year. Internal IT teams responsible for strategy, security, and platform engineering get pulled into operational device work that distracts from the higher leverage activity they should be focused on.

PCaaS: Enterprise removes that burden by running the entire device program end to end with dedicated account management. Internal IT keeps strategic focus. Employees get a consistent device experience regardless of where they work. The program scales without scaling internal headcount.

What is included

• Direct to employee logistics - devices ship to employees' homes or offices regardless of geography.
• Global procurement support - hardware sourcing across regions with consistent specifications.
• Zero touch deployment - devices arrive ready for productive use with Autopilot or equivalent provisioning.
• Dedicated account management - named account team operating the program with documented escalation paths.
• 24/7 enterprise service desk - Tier 1 through Tier 3 support across timezones.
• Fleet lifecycle management - procurement, deployment, repair, refresh, and retirement at enterprise scale.
• Asset tracking - inventory visibility across the global fleet.
• Business Pro: Complete coverage - managed IT and cybersecurity built into the per device price.
• Refresh cycle - documented hardware refresh schedule.
• Compliance evidence - audit ready documentation of device program.

How the program operates

Onboarding establishes standard device configurations, deployment workflows, support escalation paths, and the account governance model. Procurement runs continuously across regions with consistent specifications and stock management. Zero touch deployment ships devices to employees with Autopilot or equivalent provisioning so the device is ready to use on first boot. The 24/7 service desk supports the global workforce across timezones. Refresh runs on a documented cycle. The dedicated account team manages the program with quarterly business reviews covering fleet health, support trends, and roadmap.

What you receive

• Global logistics with documented delivery commitments.
• Zero touch provisioning for every new device.
• Fleet lifecycle management at enterprise scale.
• Dedicated account team with documented governance.
• 24/7 service desk across Tier 1 through Tier 3.
• Quarterly business reviews with executive level visibility.
• Compliance and audit evidence for the device program.

Who PCaaS: Enterprise is for

Distributed enterprises of 300 to 5,000 personnel running operations across multiple locations and geographies. Organizations whose internal IT team is overwhelmed by device operations and needs strategic capacity back. Companies preparing for global expansion that need a scalable device program in place. Leadership teams under cost pressure who need predictable operating expense rather than capital surprises.

Frequently asked questions

What organization size is this built for?

PCaaS: Enterprise is built for organizations of 300 to 5,000 personnel, often with multiple locations or distributed and remote teams. Smaller organizations are a better fit for PCaaS: Workforce Ready.

What does zero-touch deployment mean for our IT team?

Devices ship directly to each employee fully imaged and secured. Provisioning completes automatically the first time the employee signs in with their corporate credentials. Your internal IT team does not handle imaging, shipping, or first-day setup.

Do we lease the hardware or own it?

Your choice. In a lease structure, hardware stays off your balance sheet and the monthly fee covers the device plus all services around it. In an own-and-manage structure, you purchase the hardware and we manage procurement, imaging, deployment, support, and refresh as a per-seat service on top.

How do you handle remote and distributed workforces?

Devices ship directly to each employee anywhere in the country. Remote workers, new hires, and replacement units all flow through the same logistics pipeline with tracking, delivery confirmation, and onboarding support.

Who supports our employees day-to-day?

The Anneal Tech IT Service Desk handles every ticket, tier 1 through tier 3, for any device-related issue. You also get a dedicated account team and direct access to senior engineering for escalations and strategic work.

What happens at refresh time?

Refresh cycles are scheduled in advance, typically three to four years depending on the device class. At refresh, the new device ships to the employee and the old device returns to us for certified data destruction with documentation.

How do you secure retired devices?

Returned devices go through certified data destruction and are refurbished or recycled through certified channels. You receive chain-of-custody documentation for every retired device for your audit and compliance records.

Can we mix Mac and Windows fleets?

Yes. The program supports Windows and macOS fleets, or a mixed environment. Imaging, security tooling, and support are configured per platform during onboarding, and the service desk handles tickets for both.

Engagement model and program integration

PC as a Service Enterprise is built for organizations operating fleets of 50 or more devices that need standardized hardware images, multi region logistics, and integration with HR and procurement systems. The engagement starts with a personas workshop that defines the standard configurations for General Office, Power User, Developer, and any other role specific loadout your business requires. Once personas are defined, devices are pre imaged, pre enrolled, and shipped to employees with their software, security policies, and identity preconfigured. The personas are versioned and updated quarterly so the standard configuration evolves with your business.

Logistics covers North America by default and select international locations on request, with regional warehousing that keeps inventory close to where employees actually sit. Integration with HRIS platforms such as Workday, Rippling, and Gusto triggers device provisioning automatically when a new hire record is created, which removes the manual ticketing step that usually slows down onboarding. End of life hardware is collected, securely wiped with certified data destruction documentation, and refurbished or recycled responsibly. The certification packet supports HIPAA, SOC 2, and other privacy obligations without additional work from your team.

Enterprise terms run on 24 or 36 month cycles aligned to your refresh planning. Buy out is available at fair market value at the end of the term for organizations that prefer to retain ownership. The service is operated by the same team that runs Business Pro and Security Core, so device, security, identity, and support all flow through one accountable program rather than across separate vendors with separate SLAs.

Why Anneal Tech

PCaaS: Enterprise is delivered by Anneal Tech with the operational depth that enterprise device programs require. The service pairs cleanly with PCaaS: Workforce Ready for smaller business units, Business Pro for mixed scope environments, and the broader cybersecurity, ITSM, and advisory portfolio.

Contact Anneal Tech or book an enterprise PCaaS scoping call. Call 512-593-8001.