Cybersecurity Services

Overview

Defense-in-depth cybersecurity service for mid-market organizations. Anneal Tech delivers managed endpoint detection and response, identity threat detection and response, email threat protection, privileged access management, security awareness, and 24/7 monitored response, with the same enterprise-grade discipline at SMB and mid-market scale.

What is included

• Managed Endpoint Detection and Response (EDR/MDR) - Continuously monitored endpoint protection that detects, contains, and responds to threats in real time, backed by analysts not just alerts.
• Identity Threat Detection and Response (ITDR) - Identity-layer monitoring for credential abuse, anomalous sign-ins, and privilege escalation across Microsoft Entra ID and connected systems.
• Email Threat Protection and Authentication - Inbound email defense plus SPF, DKIM, and DMARC enforcement so attackers cannot impersonate the company.
• Privileged Access Management - Just-in-time elevation, least-privilege enforcement, and audit trails for administrative access across the endpoint estate.
• 24/7 Security Operations Center - Round-the-clock monitoring and response by a security operations team, with documented containment playbooks and contractual response SLAs.
• Security Awareness Training - Ongoing awareness training and phishing simulation tied to risk scoring rather than a once-a-year compliance video.

How it works

1. Posture Assessment - Anneal Tech evaluates the current security stack, identity configuration, email defenses, endpoint coverage, and exposed attack surface. Output is a prioritized risk register that drives the deployment plan.
2. Stack Decisions - Decide what stays, what consolidates, and what gets added. Anneal Tech keeps existing investments where they perform, replaces underperforming controls, and fills gaps with the standard managed stack.
3. Deployment and Hardening - Endpoint agents, identity protection, email authentication, privileged access controls, and SOC integrations are deployed to a pilot group, validated, then scaled across the full organization with documented baselines.
4. Monitored Operation Begins - The 24/7 Security Operations Center takes ownership of monitoring and response. Containment playbooks are activated, customer escalation channels are tested, and the first weekly threat report is delivered.
5. Ongoing Tuning and Reporting - Anneal Tech tunes detections to reduce noise, briefs the customer on threat trends in monthly reviews, and adjusts controls as the threat landscape and the customer business change.

Frequently asked questions

What does Anneal Tech cover under managed cybersecurity?

The full managed cybersecurity service covers managed endpoint detection and response, identity threat detection and response, 24/7 security operations monitoring, email threat protection, email authentication (SPF, DKIM, DMARC), privileged access management, and security awareness training. The default posture is defense-in-depth, not single-point tooling.

Is the 24/7 Security Operations Center actually staffed around the clock?

Yes. The Anneal Tech SOC operates 24/7/365 with monitored response, not just alert generation. Containment actions are taken on the customer environment within contractual SLA windows, then escalated to the customer with a documented timeline.

How does Anneal Tech respond to an active incident?

When a high-severity event triggers, the SOC executes containment first under pre-approved playbooks (isolate the endpoint, suspend the identity, revoke the session), then notifies the customer with what was contained and why. Investigation, eradication, and root cause analysis follow under the incident response process.

Do we have to rip out our existing security tools?

Not always. Anneal Tech evaluates the existing stack first. Where existing investments are sound, the service plugs into them and adds the missing layers. Where the existing stack has gaps or duplicate coverage, Anneal Tech recommends consolidation, but the timing is a customer decision.

What about compliance requirements like HIPAA, SOC 2, or insurance attestations?

Compliance is an outcome of doing security well, not the framing for the service. The standard cybersecurity stack provides the controls, monitoring, and audit evidence most mid-market frameworks require. Anneal Tech also produces documentation and evidence packs for cyber insurance applications and renewals.

How is this different from a typical MSP security add-on?

Most MSPs treat security as a checkbox on top of help desk. Anneal Tech runs cybersecurity as a dedicated specialist function with its own team, its own tooling, and its own SLAs. Security incidents are handled by people who do security every day, not by a tier-1 technician triaging tickets.

What size organization is the cybersecurity service built for?

The service is sized for organizations between 10 and 5,000 employees. The same controls and the same monitoring discipline scale across that range; the deployment effort and pricing scale with seat count and complexity.

About Anneal Tech

Anneal Tech is a Managed Experience Provider (MXP) delivering managed IT, cybersecurity, IT service management, cloud productivity, and advisory services for small business, mid-market, and lower-enterprise organizations. We work as a Fractional IT Department - an extension of your team, not just another vendor.

Contact Anneal Tech or book a strategy call. Call 512-593-8001.