Business Pro: Identity

Why identity needs dedicated administration

Managing users, permissions, and cloud platforms should not be your day job. As your team grows, the complexity of onboarding, offboarding, and securing identities becomes a significant operational burden and a major security risk. Forgotten accounts linger after departures. Permissions creep as people change roles. MFA gaps go unnoticed. License inventory drifts away from actual usage. Conditional access policies fall behind threat reality. None of this gets fixed because identity governance is the kind of work that gets put off when no one owns it as their primary responsibility.

The result is operational drag and audit risk: insurance carriers ask for evidence of MFA enforcement and access review, auditors ask for offboarding records, and breaches start with credentials that should have been deactivated months ago. Business Pro: Identity solves this by giving identity governance a named, accountable operator.

What is included

• Productivity platform administration - day to day administration of Microsoft 365 or Google Workspace tenants.
• User onboarding and offboarding - ready to go access for new hires and coordinated, secure removal for departures.
• Role based access control - automated access updates driven by defined roles and group membership.
• Multi factor authentication - enrollment, enforcement, and ongoing administration across identity platforms.
• Conditional access policy - design, deployment, and quarterly refresh of policies aligned to current best practice.
• License optimization - tracking, right sizing, and reporting on SKU usage across the tenant.
• Identity Threat Detection and Response (ITDR) - identity activity monitoring to catch account takeover before it spreads.
• Mobile app setup and triage - support for Outlook, Teams, OneDrive, and other productivity apps on phones and tablets.
• Quarterly access reviews - documented review cycles for least privilege enforcement.
• Security awareness and phishing simulation - behavioral training for every user as part of the identity layer.

What Business Pro: Identity does best

Faster onboarding gets new hires ready before day one. Cleaner offboarding prevents lingering accounts and forgotten access. Audit ready compliance produces logged and reportable access changes for cyber insurance and regulatory needs. Right sized access applies least privilege consistently across the tenant. ITDR closes the gap between credential compromise and discovery. Conditional access keeps the access model current as the threat landscape changes.

How the service operates

Onboarding documents the current tenant state and brings identity governance to a documented baseline. Lifecycle workflows replace ad hoc onboarding and offboarding tasks. MFA enrollment and conditional access policies deploy in coordinated phases. ITDR monitoring runs continuously through the 24/7 SOC. Quarterly access reviews produce evidence packages suitable for audit and insurance. License optimization runs continuously, with right sizing actions taken at renewal milestones.

What you receive

• Tenant administration baseline - documented configuration covering policy, group structure, and admin roles.
• Onboarding and offboarding workflows - repeatable, auditable lifecycle management.
• MFA and conditional access deployment - documented policies and enrollment evidence.
• Quarterly access review - logged, reportable evidence of least privilege enforcement.
• License optimization report - quarterly review of SKU usage and right sizing recommendations.
• ITDR monitoring - 24/7 detection and response on identity activity.
• Monthly operations report - support volume, identity events, and posture trend.

Who Business Pro: Identity is for

Organizations that need consistent identity operations without dedicating an internal IAM team. Businesses preparing for cyber insurance renewal or audit that require documented MFA, access review, and offboarding evidence. Companies whose identity environment has drifted over years of growth or platform changes. Organizations adopting zero trust principles and needing a clean identity foundation. Regulated industries with audit obligations around access governance.

Frequently asked questions

Can you manage on-premises Active Directory?

We manage Microsoft Entra ID. If you have on-premises AD, we can discuss hybrid scenarios or migration options. Contact us.

What happens during offboarding?

The user is removed from all groups, licenses are revoked, the account is disabled, and the mailbox is archived to your retention location as one coordinated workflow.

How does mobile support work?

We help users install productivity apps (Outlook, Teams, OneDrive) and get them signed in and authenticated. For issues beyond initial setup or basic triage, escalate to us or your help desk.

Can I integrate this with my HR system?

Yes. We support most major HR platforms (Workday, SAP, BambooHR) via API. We can also handle manual input if your HR system is not API-connected yet.

What about B2B guest access?

Guest invitations and guest user lifecycle are in scope. Talk to your account manager about vendor partner scenarios.

Engagement model and program integration

Business Pro Identity is the identity management layer of the Business Pro program, delivered on a per user, per month subscription that covers Microsoft 365 or Google Workspace identity plus any SaaS application integrated through single sign on. Onboarding enforces multi factor authentication for every user, configures conditional access policies tuned to your risk profile, removes legacy authentication protocols that attackers exploit, and sets up privileged identity management for administrative accounts. Where it fits the workflow, passwordless authentication is rolled out using Windows Hello for Business, biometric sign in on macOS, or the Microsoft Authenticator app.

The service is operated continuously by the Anneal Tech team. Identity activity is monitored alongside endpoint and cloud signals so an unusual sign in is correlated with device and application context before it is acted on. Offboarding is a structured workflow: when HR notifies us a person has left, accounts are suspended, active sessions are revoked, mailbox and OneDrive data is preserved, and license is reclaimed. The process runs the same whether the notification arrives at 9 a.m. on a Tuesday or 11 p.m. on a Sunday.

Business Pro Identity pairs with Business Pro Device to cover the two surfaces that account for the majority of business compromises, and it pairs with the wider Business Pro program so the same team that secures identity also runs the service desk, manages the M365 or Google Workspace tenant, and provides strategic IT leadership. The bundled model removes the operational seams that usually exist between identity vendors, endpoint vendors, and IT support providers.

Why Anneal Tech

Anneal Tech operates Microsoft 365 and Google Workspace tenants in production for organizations across regulated industries. Business Pro: Identity pairs cleanly with Business Pro: Device, Security Core, Identity Migration, and our managed IT services so identity, endpoint, and security stay coordinated.

Contact Anneal Tech or book a strategy call to scope Business Pro: Identity. Call 512-593-8001.