Business Pro: Device

Why Business Pro: Device exists

Most growing businesses run a hybrid arrangement: identity is administered internally through Microsoft 365 or Google Workspace admin consoles, but device operations and endpoint security are unstructured. New hires receive devices that nobody imaged. Patches lag because nobody owns the patch window. EDR is installed but not monitored. The workstation fleet drifts away from any security baseline because no one is accountable for keeping it on track. Business Pro: Device closes that gap with one accountable team for everything that happens on the device.

What is included on the device side

• Remote workstation support and service desk - responsive support for workstation and user issues during business hours, with documented response time targets.
• Patch Management - managed operating system and application patching for Windows, macOS, and Linux, with business aware patch windows.
• Software Distribution - install, update, and retire applications across the fleet from one console.
• Hardware Asset Management - lifecycle visibility for every device including configuration, age, warranty status, and refresh timing.
• Performance Monitoring - proactive identification of failing hardware, performance regressions, and configuration drift.
• Quarterly Business Reviews - structured conversation covering fleet health, support trends, security posture, and roadmap.

What is included on the security side

• Endpoint Detection and Response (EDR) - real time threat detection on Windows, macOS, and Linux.
• 24/7 SOC monitoring - dedicated analysts triage and respond to security events around the clock.
• Threat hunting - ongoing deep dive analysis surfacing indicators automated detection misses.
• Compliance reporting - audit ready logs and dashboards for HIPAA, SOC 2, FTC Safeguards, and similar frameworks.
• Incident response support - escalation into incident response when the SOC confirms a real intrusion.

In scope and out of scope

In scope: service desk support, Windows, macOS, and Linux management, patch and update orchestration, software distribution, hardware asset management, performance monitoring, the full Security Core: Device coverage layer, and quarterly business reviews.

Out of scope (handled by Business Pro: Identity or other services): identity threat detection and response, Microsoft 365 or Google Workspace administration, user onboarding and offboarding workflows, hardware procurement, and mobile device management. Customers who want device and identity together typically choose Business Pro: Complete.

Who Business Pro: Device is for

Businesses of ten or more people where the gap is on the device side. Organizations that already operate Microsoft 365 or Google Workspace identity internally but want to hand off workstation support and endpoint security. Companies that need predictable per device pricing covering both managed IT and managed security. Businesses preparing for cyber insurance renewal where evidence of EDR, patching, and 24/7 monitoring is required.

Frequently asked questions

Does this cover macOS and Linux?

Yes. Windows, macOS, and Linux operating systems are included at the same per-device rate.

What if I add identity or security later?

You can upgrade to Business Pro: Complete or add Business Pro: Identity and Security Core separately. Pricing adjusts accordingly.

Engagement model and program integration

Business Pro Device is the device management layer of the broader Business Pro program, delivered on a per device, per month subscription with consistent pricing across Windows and macOS. Onboarding deploys Microsoft Intune for unified endpoint management, Defender for Endpoint for EDR, BitLocker or FileVault for encryption, and automated third party patching for applications like Chrome, Zoom, and Adobe Reader. New devices ship directly to employees and provision themselves through Autopilot or Apple Business Manager, so a new hire opens the box, signs in, and is on the company device within fifteen minutes.

The service is operated by the same team that runs the Anneal Tech service desk and the Security Core SOC, which means a device performance complaint, a security alert, and a hardware warranty claim all flow through the same operational queue. Lost or stolen devices are wiped remotely by an Anneal Tech engineer. Warranty repair logistics, including coordinating with Dell, Lenovo, or Apple and shipping a loaner device, are handled end to end. The service also covers hardware lifecycle planning, with refresh recommendations built into the quarterly business review.

Business Pro Device pairs with Business Pro Identity to cover the two surfaces attackers target first, and it pairs with the wider Business Pro program to remove the seam between IT support and security operations. Organizations that prefer to consume hardware as an operating expense can layer in PC as a Service Workforce Ready or Enterprise on top of Business Pro Device, bundling the laptop itself into the same monthly subscription as the management and support.

Day to day, the team behind Business Pro Device handles the work that internal IT teams typically run out of time to complete. That includes maintaining a real time hardware inventory, validating that every laptop has current encryption keys escrowed and recoverable, confirming that endpoint protection is healthy on every device, chasing down the handful of laptops that stop checking in after a vacation or a leave of absence, and rebuilding machines that have drifted from the gold image. Patching is verified rather than scheduled and forgotten: monthly compliance reports show patch success rates by application and by device, and exceptions are remediated rather than left to accumulate. When a Microsoft or Apple security advisory lands, the patch is fast tracked across the fleet within the published exposure window for that advisory.

Reporting is delivered in a quarterly business review that translates the operational telemetry into business language. The review covers fleet posture, patching compliance, encryption coverage, mean time to repair on hardware tickets, mean time to provision for new hires, hardware refresh recommendations for the next twelve months, and any device security incidents resolved in the period. The same review also looks ahead to upcoming model end of life dates, Windows or macOS version upgrades on the horizon, and any planned vendor changes that may affect the fleet, so device strategy stays connected to business planning rather than discovered in the middle of a refresh cycle.

Why Anneal Tech

Business Pro: Device is delivered by Anneal Tech, a Managed Experience Provider operating as a Fractional IT Department. Device management and endpoint security stay in lockstep across one provider, one contract, and one invoice. The service pairs cleanly with Business Pro: Identity, Security Core: Identity, or our broader cybersecurity portfolio when identity coverage is needed.

Contact Anneal Tech or book a Business Pro: Device scoping call. Call 512-593-8001.