Business Pro: Complete

Why Business Pro: Complete exists

For most growing businesses, IT is a constant source of friction. You have outgrown your current support model, security is a best effort exercise, and you have no clear picture of your technology roadmap. You need an IT department, but you are not ready for the overhead of building one. The result is a familiar pattern: tickets pile up, devices drift, identity governance does not exist, security is checked off rather than operated, and leadership cannot get a straight answer on posture or cost.

Business Pro: Complete is designed to replace that pattern with one provider, one contract, one invoice, and one accountable team. The service covers everything an internal IT department would cover if you had the headcount, the tooling, and the breadth of expertise to staff one well.

What is included

• Full IT service desk (8am to 5pm) with unlimited remote support for every user.
• Managed Detection and Response (MDR) and Identity Threat Detection and Response (ITDR) bundled in.
• Managed device coverage - endpoint provisioning, configuration, patching, monitoring, and helpdesk for every employee device across Windows, macOS, and mobile.
• Identity administration - Microsoft 365 or Google Workspace administration, onboarding, offboarding, role based access control, MFA enforcement, and license optimization.
• Security stack - managed EDR, MDR, 24/7 SOC, identity threat protection (ITDR), email defense, and privileged access management bundled into the per user price.
• Contractual SLAs - 15 minute assignment for P1 critical incidents, 30 minute assignment for P2 high, and documented resolution targets across every severity.
• Backup and recovery - Microsoft 365 and Google Workspace backup with verified restore procedures.
• Hardware procurement and lifecycle - imaged devices shipped to new hires, asset tracking, refresh on schedule.
• Monthly reporting on security posture, support volume, and asset health.
• Structured patching and reviews - business aware patch windows, quarterly reviews, and roadmap planning included.

How onboarding works

Discovery and scoping documents your workforce, devices, and current tooling. Security stack deployment configures EDR, ITDR, and email protection across the fleet. Identity and domain hardening tunes Microsoft 365 or Google Workspace plus SPF, DKIM, and DMARC. Team enablement onboards staff to the service desk and password manager. Steady state delivers monitoring, patching, response, and quarterly reviews. Most environments reach steady state within the first 4 to 8 weeks.

Why Business Pro beats a traditional MSP contract

Service scope is full managed IT and full cybersecurity service rather than break fix support with a security add on. Pricing is one predictable per user monthly price rather than time and materials with surprises. The security stack includes EDR, MDR, 24/7 SOC, ITDR, email defense, and privileged access management as included service rather than upsell items. Response commitment is contractual rather than best effort. Vendor management consolidates under one accountable team rather than ticket handoffs between unrelated vendors. New threats are proactively covered by the controls already in place rather than introduced as new services. New hire provisioning applies an identical security baseline on day one rather than ad hoc setup. Backup and recovery for Microsoft 365 or Google Workspace are included. Patching is structured and business aware. Reporting and advisory come as regular reviews and roadmap planning rather than reactive conversations.

Service Level Agreements

• P1 Critical - 15 minute assignment, 4 hour resolution target.
• P2 High - 30 minute assignment, 8 hour resolution target.
• P3 Moderate - 2 hour assignment, 3 business day resolution target.
• P4 Low - 4 hour assignment, 5 business day resolution target.

Who Business Pro: Complete is for

Organizations of roughly 25 to 500 employees that want one accountable team responsible for managed IT and cybersecurity, predictable per user pricing, and the security baseline cyber insurance carriers now require. Companies preparing for audit or attestation milestones. Businesses replacing a traditional MSP with a more accountable model. Leadership teams that want a real IT and security function without staffing one internally.

Frequently asked questions

What's the difference between Business Pro and traditional managed IT?

Traditional managed IT is usually a support contract plus a menu of add-ons, and cybersecurity is almost always a separate engagement. Business Pro bundles the full managed IT service and the full cybersecurity service into one per-user price. You get the security posture, management tools, and support hours all under one agreement.

Does Business Pro include cybersecurity services?

Yes. Business Pro includes Anneal Tech's full cybersecurity service as part of the base price. You don't need a separate cybersecurity engagement or a separate security vendor. Managed EDR/MDR, 24/7 SOC monitoring, Identity Threat Detection and Response, email threat protection, privileged access controls, and email authentication are all built in.

Do I need to bring my own Microsoft 365 or Google Workspace licenses?

Yes. Your email and identity platform stays licensed in your name, directly with Microsoft or Google. We manage it, secure it, back it up, and optimize it, so you always own your core platform.

Does Business Pro include 24/7 support?

Security monitoring runs 24/7/365 through our Security Operations Center. User support operates during standard business hours, 8am to 5pm Central, with after-hours coverage available as an add-on for organizations that need it.

What counts as a device?

Any workstation or laptop used by a licensed user. Phones and iPads are included by default at no extra charge, and they are not billed as additional line items. Additional workstations or laptops beyond a user's primary device can be added at a per-device rate.

Is onboarding included?

Yes. Business Pro includes structured onboarding that deploys the full security stack, establishes monitoring baselines, imports your assets, and trains your team on how to reach us.

Engagement model and program integration

Business Pro is delivered on a per user, per month subscription that scales as you hire. Onboarding is a fixed 30 day program: week one is environment discovery, documentation, and stakeholder interviews, week two deploys the Security Core stack across devices and identity, week three brings the service desk online and trains your team on how to engage support, and week four delivers a baseline maturity report and the first quarterly business review schedule. After onboarding the service runs continuously, with no hourly caps on support and no separate billing line for security tooling.

Business Pro bundles four things that organizations usually buy from four different vendors: strategic IT leadership through a fractional CIO model, the full Security Core managed cybersecurity stack, unlimited service desk and end user support, and platform administration across Microsoft 365 or Google Workspace. The bundled model eliminates the gaps where most managed IT engagements break down, particularly the seam between security tooling and the IT team that is supposed to operate it. The same engineers manage both, which means a security alert and a support ticket route through the same operational queue.

For organizations with an internal IT person or team, Business Pro runs as a Co Managed engagement. Anneal Tech handles security, infrastructure, and tier one through tier three support, freeing your internal IT to focus on business application work that requires institutional knowledge. For organizations transitioning from a previous MSP, the onboarding program includes a structured handoff that preserves institutional documentation rather than discarding it.

Why Anneal Tech

Business Pro: Complete is delivered by Anneal Tech, a Managed Experience Provider operating as a Fractional IT Department. Device, identity, and security stay in lockstep across one provider, one contract, and one monthly invoice. The service pairs cleanly with our cybersecurity, ITSM, advisory, and project management portfolio for organizations that need more than the baseline.

Contact Anneal Tech or book a strategy call to scope Business Pro: Complete. Call 512-593-8001.