Enterprise Incident Management on the Xurrent Platform
Anneal Tech implements Xurrent Incident Management and Response (IMR) for enterprise teams. AI-powered alert correlation, on-call management, automated response workflows, and post-incident analysis on a single platform.
Key Capabilities
- AI-Powered Alert Correlation: Reduce alert noise by up to 70% with intelligent grouping of related signals from multiple monitoring sources
- On-Call Management: Flexible scheduling, automatic escalation, and multi-channel notifications for incident responders
- Automated Response Workflows: Trigger predefined runbooks and remediation steps automatically when incidents are detected
- Stakeholder Communication: Automated status pages, notification channels, and executive briefings during active incidents
- Post-Incident Analysis: Structured retrospectives with timeline reconstruction and action item tracking
Integration Ecosystem
Xurrent IMR integrates with over 150 tools out of the box, including Datadog, Splunk, New Relic, AWS CloudWatch, Azure Monitor, CrowdStrike, SentinelOne, PagerDuty, Jira, Slack, Okta, ServiceNow, and Microsoft Teams.
Why Anneal Tech for Xurrent IMR?
As Xurrent's first U.S. Gold Tier implementation partner, Anneal Tech brings deep platform expertise to every IMR deployment. Most implementations go live in four to six weeks.
Frequently Asked Questions
- What is Xurrent IMR?
- Xurrent IMR (Incident Management and Response) is a module within the Xurrent platform that unifies incident detection, on-call management, automated response workflows, stakeholder communication, and post-incident analysis in a single system.
- How does Xurrent IMR differ from standalone incident management tools like PagerDuty or Opsgenie?
- Standalone tools handle alerting and paging but stop there. Xurrent IMR connects incident response directly to the broader service management fabric, including change management, asset records, service catalogs, and knowledge bases.
- How long does it take to deploy Xurrent IMR?
- Most Xurrent IMR deployments go live in four to six weeks. Anneal Tech handles the full deployment, from alert routing design through go-live support.
- Can Xurrent IMR integrate with our existing monitoring tools?
- Yes. Xurrent IMR supports over 150 integrations out of the box, including Datadog, Splunk, New Relic, AWS CloudWatch, Azure Monitor, CrowdStrike, SentinelOne, and more.
- Does Xurrent IMR support compliance and audit requirements?
- Yes. Every incident is tracked with a full audit trail. Xurrent holds SOC 2 Type II, ISO 27001, ISO 27018, and C5 attestations.
- How does the AI-powered alert correlation work?
- Xurrent's AI engine analyzes incoming alerts in real time, grouping related signals from multiple monitoring sources into a single correlated incident, often reducing alert volume by 70% or more.
- What kind of support does Anneal Tech provide after go-live?
- Anneal Tech provides ongoing platform optimization after go-live, including tuning alert routing rules, expanding automation workflows, onboarding additional teams, and adjusting escalation policies.
Ready to Streamline Incident Response?
Contact Anneal Tech at (512) 593-8001 or schedule a consultation to learn how Xurrent IMR can transform your incident management operations.
Ready to Get Started?
Contact Anneal Tech today for professional IT services and cybersecurity solutions.
Phone: (512) 593-8001 | Email: info@annealtech.com